Getting Help

Getting Help

Multiple ways to get assistance with ClearPolicy.

Self-Service Help

Help Center (You're Here!)
Browse articles for answers to common questions.

AI Policy Assistant
Ask the AI within the app for instant answers about:

• Policy questions
• Deal structure
• How to use features

Contact Support

Email Support
hello@clearpolicy.ai

Response times:

• Beta users: Within 24 hours
• Urgent issues: Within 4 hours

What to Include:

• Your account email
• Description of the issue
• Steps to reproduce
• Screenshots if applicable
• Scenario ID if relevant

Feature Requests

Have an idea for ClearPolicy?

• Email suggestions to hello@clearpolicy.ai
• Include use case and expected benefit
• We prioritise based on user demand

Bug Reports

Found a bug?

1. Note what you were doing
2. Capture any error messages
3. Note browser and device
4. Email to support@clearpolicy.ai

System Status

Check if there are known issues:

• Status page (coming soon)
• Follow Clearpolicy on LinkedIn

Office Hours

Support available:

• Monday to Friday
• 9am - 6pm AEST
• Excluding Australian public holidays